If a transfer fails (e.g., if the email confirmation is not provided), the transfer amount will automatically be credited to your easyname account and you will receive a mail stating the reason for the failed transfer. You can either re-initiate the transfer in the easyname Control Panel or contact our support team if you wish to have the amount refunded.
The most common reasons why domain transfers fail are:
- Wrong Authcode: Please request a new Authcode from your current domain provider and initiate the transfer with it again.
- Consent to data processing has not been confirmed: In this case, the consent to data processing has not yet been given by you. For the consent, an e-mail with a confirmation link will be sent to the e-mail address of the future domain-owner. Please also check your SPAM folder if necessary. If the selected email address is not valid, please contact our support team.